Frequently Asked Questions at Georgia Carpet Industries

Why Shop With Georgia Carpet?

For over five decades, Georgia Carpet Industries has been a leader in the flooring industry. Since the early days of carpet, we've been committed to providing high-quality flooring at unbeatable wholesale prices. Our dedication to customer satisfaction means we go above and beyond to bring you the brands you love—at prices you won’t find anywhere else.

As we've embraced the digital age, we’re making our exceptional service even more accessible online, right here on our website. From our Dalton, Georgia, retail location, we proud to serve homeowners and professionals nationwide, delivering top-tier flooring with unmatched value.

You can find incredible deals of 30-60% off retail pricing across all flooring categories. Whether you're looking for soft and stylish carpet, durable luxury vinyl, or pet-friendly options, we have something for every space. And before you buy, be sure to request a free sample—so you can see and feel the quality in your home.

What Are Your Hours?

We are open Monday-Friday, from 8:00 AM to 6:00 PM, Eastern Standard Time. We are also open on Saturdays from 9:00 AM to 5:00 PM Eastern Standard Time. We are not open on Sundays.

How Can I Contact You?

You are welcome to call us during our operating hours at +1 (800) 535-8789. You can also email us at info@georgiacarpet.com or utilize the live chat feature on this website!

Do You Make the Floors Yourself?

We are a retail store based in Dalton, Georgia. While we are in close proximity to many major manufacturers, we do not manufacture any flooring ourselves. We stock certain products in our warehouse in Dalton, Georgia, but many of our products are sent directly to you from the manufacturer.

Do You Accept Returns?

Yes overall, we accept returns for most products (as long as they are returned in the same condition it was shipped/picked up), but limitations and fees may apply. By industry standards, certain products CANNOT be returned. These include:

Trim
Molding
Padding
Underlayment
Custom Products
Custom Rugs
Small Cuts (carpet and sheet vinyl less than full roll)
Opened Boxes
Roll Remnants/Scraps
Any tavern or cabin-grade products
Any final sale products

Return policies vary between manufacturers and product categories. Please see our complete return policy or consult with your salesperson for more information about our returns policy before purchasing.

Some manufacturers have a minimum return amount. This amount varies from manufacturer to manufacturer. However, for boxed goods, it is usually no less than five unopened boxes (with factory seal intact). For rolled goods, it is usually the full, uncut and unaltered roll. Roll sizes vary, so be sure to consult with your salesperson as to what is considered the full roll amount. Any carpet or sheet vinyl order less than the full roll cannot be returned.

What is your Complete Sales and Return Policy?

Our comprehensive sales and return policy can be found here!

What if I Received the Wrong or Defective Product?

If you have received the wrong product, you can file a claim at claims@georgiacarpet.com. You may be required to take photographs, or a representative from the manufacturer may come out to inspect the product. These claims are at the discretion of the manufacturer.

Do not throw away any damaged product - the damaged product may need to be inspected and/or returned.

What if the Product was Damaged in Shipping?

If a product was damaged in shipping, file a claim with us at claims@georgiacarpet.com. We will pass the claim along to the shipping company. Shipping damage claims are at the discretion of the shipping company.

If a product is damaged during shipping, ensure you have noted it on the shipping company’s signature page before you sign for delivery. Alternatively, you have the option to outright refuse delivery. If the delivery is accepted and damage is not noted, the shipping company can claim the damage happened after delivery.

Do not throw away any damaged product - the damaged product may need to be inspected and/or returned.

Who Do I Contact for Warranty Claims?

Industry standards require that warranty claims be filed through the dealer where the flooring was purchased. We are an authorized dealer, meaning we can handle any warranty questions or claims for the products purchased through us. For warranty claims, email us at claims@georgiacarpet.com.

All warranty claims are at the discretion of the manufacturer.

Can I Order Flooring Online and Have It Shipped to Me?

Absolutely! We ship to the contiguous United States!

We are your go-to destination for high-quality flooring, whether you're shopping online or in person. With decades of experience in the industry, we've built strong relationships with top manufacturers, allowing us to offer an unbeatable selection of beautiful flooring at wholesale prices—ensuring options for every budget.

We don’t just offer competitive pricing on name-brand flooring—we pride ourselves on providing exceptional customer service. Our Dalton, Georgia retail outlet, conveniently located between Atlanta, GA, and Chattanooga, TN, stocks millions of square feet of discounted carpet, hardwood, luxury vinyl plank (LVP), and laminate. Whether you choose same-day pickup or nationwide shipping, our team will help you find the most convenient and cost-effective way to get your flooring with minimal hassle.

Why Buy Flooring Online?

Shopping for flooring online is a smart way to save. Without the overhead costs of a traditional showroom or commissioned salespeople, you get wholesale pricing on the brands you love—plus potential savings on local sales tax. Whether you're updating a single room or planning a whole-home makeover, we make it easy and affordable.

Where Can I Buy Affordable Discount Flooring?

You're already there! We are located in Dalton, Georgia, which is proud to be the carpet capital of the world, and home to industry leaders like Mohawk and Shaw Industries. As two of the largest manufacturers in the world, they offer an incredible selection of high-quality flooring.

As a fellow Dalton-based business, Georgia Carpet Industries has the advantage of buying directly from these manufacturers at discounted prices—and we pass those savings straight to you. That means you can get the best price, no matter what your budget may be, on a wide selection of premium flooring.

Solid or Engineered Hardwood?

Hardwood flooring has long been the gold standard for timeless elegance and natural beauty. Its intricate grain patterns and rich textures bring warmth and character to any space. While solid hardwood remains a classic choice, engineered hardwood offers the same stunning aesthetics in a more versatile, family-friendly package—perfect for modern homes.

At Georgia Carpet, we carry both solid and engineered hardwood flooring from top brands like Bruce Hardwood Flooring, Anderson Hardwood, and more. Choosing between the two depends on your specific installation needs, and with so many options available, it can feel overwhelming. That’s where our team of hardwood flooring specialists comes in—we’re here to help you find the perfect fit for your home.

What is Considered Waterproof?

At Georgia Carpet Industries, waterproof flooring is a huge part of what we offer, with hundreds of styles to suit every home and business. Whether you need flooring that can handle spills, moisture, or high-traffic areas, we have in-stock, discounted options ready to ship directly to you.

Choose from luxury vinyl tile (LVT), luxury vinyl plank (LVP), rigid core, laminate, and WPC (wood plastic composite) flooring—all designed to withstand humidity, water exposure, and daily wear and tear. With its low maintenance, scuff resistance, and long-lasting durability, waterproof flooring is quickly becoming the top choice for homeowners and businesses nationwide.

Do You Sell Carpet Tiles?

Carpet has been at the heart of Georgia Carpet Industries since day one. As the largest carpet provider in the country, we ship millions of square feet nationwide with ease. In fact, many local dealers buy directly from us—so why not buy where the dealers buy and save big?

For those seeking flexibility with the warmth of carpet, Shaw Philadelphia Carpet Tiles are a fantastic option. Whether for residential or commercial spaces, carpet tiles offer durability, easy installation, and endless design possibilities.

At Georgia Carpet, you’ll find wholesale pricing on carpet rolls and carpet tiles from top brands, available in a variety of styles like frieze, plush, nylon, and polyester. Plus, carpet is a great pet-friendly choice, providing comfort and sound absorption for busy households.

Can You Recommend An Inexpensive Flooring Option?

Vinyl flooring is one of the most versatile and budget-friendly flooring options available—and you probably walk on it every day without even realizing it! Thanks to advancements in technology, modern luxury vinyl flooring now mimics the look of stone, hardwood, and tile with stunning realism, making it a favorite choice for homes and commercial spaces alike.

Not only is vinyl waterproof, durable, and easy to clean, but it’s also designed to withstand the demands of busy households, including pets, kids, and high foot traffic. With a variety of installation options—glue-down, free-floating, and more—finding the perfect vinyl flooring has never been easier.

Do You Sell First Quality or Odd Lots?

As a trusted retail and online flooring dealer, we offer an extensive selection of hardwood, laminate, waterproof LVP, carpet, and carpet tiles—many at wholesale prices. Our inventory includes first-quality specials, odd lots, and exclusive deals, making it easy to find high-quality flooring at an incredible value.

What Flooring Can I Use Outdoors?

With summers feeling hotter than ever, mowing the lawn is becoming more of a hassle. Artificial turf is the perfect solution—whether for indoor or outdoor use, it eliminates the need for watering, mowing, and constant upkeep. That’s why it’s becoming the go-to replacement for natural grass, especially in dry climates.

But artificial turf isn’t just for residential lawns. It’s also ideal for commercial spaces, sports facilities, and more. In the U.S., baseball remains a beloved pastime, and batting cages are booming—making batting cage turf a must-have for training the next generation of athletes.

Additionally, for those who love their decks and patios, we offer a wide range of indoor/outdoor rugs and carpets! Designed to stand up against the wear and tear of outdoor use, these are perfect for a wide variety of spaces!

Is There a Cost to Shipping?

Yes. The price of any flooring shipped to you or a terminal includes the cost of shipping and handling. With “free shipping” deals, the shipping cost is built into the product price. Flooring picked up in person at our warehouse includes no shipping or handling cost.

Can I Pick Up the Flooring In-Person?

Absolutely! You are welcome to come to our Dalton, Georgia warehouse and pick it up for yourself. Be sure to coordinate with your salesperson on the day and time, so we can have it ready for you when you arrive. Click here for directions.

Can I See the Flooring Before I Order It?

We know that choosing flooring is more than just looks—it’s about how it feels in your space. Shopping online is convenient, but nothing compares to experiencing the texture, color, and quality in person. That’s why Georgia Carpet Industries offers carpet and flooring samples shipped directly to you.

To make the best choice, we recommend ordering a few samples from different styles or brands. This way, you can see, touch, and compare before making your final decision—ensuring the perfect fit for your home.

You can order through this website, by email at onlinesales@georgiacarpet.com, or by calling us at (800) 535-8789.

How Much Does it Cost to Order a Sample?

The cost depends on the manufacturer. Some manufacturers provide free samples, which you can order at no cost. Complimentary samples (as long as they are available) are limited 3 per address and/or person. We are happy to help you over the phone or via email.

Can I Visit You In Person?

Absolutely! Our showroom is open to the public! We are located off Exit 328 in Dalton, Georgia, at 3352 S. Dug Gap Road. Click here for directions!

You can also virtually tour our showroom at the bottom of this page!

Will the Flooring Ship Directly to My House?

Flooring deliveries offer two options for shipping. You can have the flooring delivered directly to your home, or it can be delivered to a shipping terminal in your city for you to pick up. While you may be inclined to choose home delivery, we highly recommend terminal delivery. You can view our video shipping guide at the bottom of this page.

Consult with your sales representative to determine which delivery option is best for you.

What Does Home Delivery Mean?

Home delivery means the order is delivered directly to your home. This requires a large semi-truck to navigate to your home and is not recommended for places where a semi cannot easily access or exit from.

You must be present when the truck arrives, or the delivery will not be dropped off. You will be given a window of time in which you will be expected to remain at home. If you are not home upon arrival of the delivery vehicle, the flooring will not be delivered (most freight companies charge re-delivery fees if the receiver is not available during scheduled delivery).

The flooring will be delivered to the curb in front of your home. You will be required to move it into your home yourself.

You can view our video shipping guide at the bottom of this page.

Consult with your sales representative to determine which delivery option is best for you.

What Does Terminal Pickup Mean?

Terminal pickup requires you or your installer to drive to a shipping terminal of your choosing to retrieve your flooring. Terminal employees will be available to help load the flooring into your vehicle. You will have a pickup window, determined by the shipping company, of 2-4 business days to pick up your flooring.

You can view our video shipping guide at the bottom of this page.

Consult with your sales representative to determine which delivery option is best for you.

Where is the Terminal?

Where you live determines where your nearest terminal is. Most regions have at least one or two freight terminals. Major cities always have several. If you desire this delivery option, our salespeople will work with you to find a terminal near your home.

Do You Provide Installers?

We do not provide installation services. We may be able to recommend installers in your area, but they are third-party contractors without affiliation with Georgia Carpet Industries. You can also visit the International Certified Flooring Installers website, linked here, to find a manufacturer in your area.

What Happens if I Mismeasured?

It is very important to ensure you have measured correctly before ordering. We highly recommend hiring professionals to come and measure your space. As per industry standards, manufacturers will not accept returns of excess flooring.

Purchasing 10-20% more than necessary is recommended to ensure you have enough to cover the required space.

Why Are You Based Out of Dalton, Georgia?

Dalton is known as the “Carpet Capitol of the World,” and most of the world’s flooring comes from this region. In fact, modern carpet, laminate, and luxury vinyl were all invented in Dalton.

What does this mean for you? With proximity to major manufacturers, we can offer discounts you can’t find anywhere else in America! Explore our selection and see for yourself!

How Can I Buy Wholesale Flooring?

North Georgia is known as the flooring capital of the world, home to industry giants like Shaw and Mohawk. Thanks to our location, we have direct access to these renowned manufacturers, allowing us to purchase flooring in massive quantities—at deeply discounted prices. We pass those savings directly to you, offering high-quality styles at up to 60% off local retail prices.

This wholesale pricing model eliminates the middleman, ensuring you get the best flooring for less without sacrificing quality. And when it comes to warranties, there’s no difference—our wholesale flooring is first quality and backed by the same manufacturer warranties as retail-priced options.

What Types of Flooring Do You Carry?

We offer hardwood, laminate, luxury vinyl, carpet, and tile! We have over 8,000 products on our website for you to choose from, so there’s no shortage of options!

We also offer many flooring accessories, like trims, moldings, glues, padding, and more!

There’s So Many Options, It’s Overwhelming - Can I Get Some Help Deciding?

Absolutely! Your salesperson is here to help you find the perfect flooring for your space!

We also offer free design consultations through email. Click here to schedule your consultation!

Additionally, we offer video sales appointments, where one of our salespeople will walk you through our showroom using Zoom, FaceTime, or Google Meet. Click here to register!

I Heard a Rumor About a Giveaway?

You heard correctly! We give away free flooring every month to a random individual who enters! Over the past few years, we've given away thousands of square feet of flooring to our giveaway participants! Click here to enter for your chance to win!