Terms & Conditions
Terms and Condition of Sale:
Order Confirmation:
After reviewing our policy on orders, shipping, and claims you agree to our terms and conditions that your order is correct.
Payment:
To place an order a 50% deposit must be made to hold material or for a non stocking product to be ordered. The remaining monies due on the order must be paid in full before the order ships.
We accept checks, cash, bankwires and all major credit cards. Credit cards do have a 3% transaction fee.
Cancellations:
An order may be cancelled without fees as long as the material has not been cut or a special order has not been shipped from the manufacturer. If one of these two things have occurred there will be a restocking fee if applicable. The restocking fee is 25% or what the manufacturer charges us in case of special order.
In some cases products are non cancellable once they have shipped from the manufacturer. Customer service will let you know when ordering a special order item if it is returnable. On roll products if a cut is under 40’ then it is non cancellable. Cuts are not made till the order is paid in full.
Return Policy:
All returns request must be placed with our claims department the phone number is (706) 712-5407 or claims@georgiacarpet.com. The claims department will give you a return authorization number (RA) if the return is approved. Returns are not allowed without an RA number. If a freight carrier is picking up the material it must be placed in an accessible area and loaded onto the truck material needs to be in freight ready condition. All return requests must be made within 15 days of receiving the material. Returned material will be subject to a 25% restock fee and all applicable freight charges in getting the material returned. Once the material has been received and inspected by Georgia Carpet a credit will be issued to your account. There are no returns on Saturdays.
Clearance items are not returnable. Also sundry items are not returnable this includes adhesives, grout, underlayment and moldings.
Freight Information:
We utilize common carriers to transport your order to you. The carries will deliver the material to a local dock for customer pick up, to your company or your home for a residential delivery fee. Typical delivery times are 5 to 10 business days. Guaranteed delivery can be arranged for an additional fee. There are additional services that each freight company offers that will add to the cost of the shipment if requested. All additional services must be requested before the order ships. Below is a list of additional services.Not all services are available with every carrier.
-
Lift Gate
-
Inside Delivery
-
Limited Access
-
Notify Before Delivery
All shipments have a bill of lading number or pro bill number for tracking purposes. This number is available the day after your order is shipped
Receiving Your Order:
-
If you are picking up your material at the local terminal you must provide identification. If you are sending an installer or a proxy to pick up the material let the freight carrier know so they can release the material to that person.
-
Always inspect the material for visible damage before signing the delivery ticket. If you notice visible damage note it on the delivery ticket so a claim can be filled with the freight company. If you do not note visible damage then all visible damage claims will be denied.
-
Always verify the quantity of the material you are receiving and make sure it matches what is on the delivery ticket. Note anything whether it be additional or less material then what is on the receiver.
-
If you notice damage if possible call our claims department (706) 712-5407 while the driver is still there. In the event there is damage still receive the material and note it on the delivery ticket. This will allow us to replace the material quicker then refusing the shipment.
-
If the material is being delivered to your home make sure you are able to unload it from the truck. Carpet and roll vinyl are heavy and will need enough people to handle the product. You will need 2 to 5 adults to unload most shipments.
-
Never install material without first inspecting it. Things to look for; right product and color, concealed damage that you did not notice when you received the material, and visible defects. Any material that is installed with a visible defect will be declined.
Manufacture Defects and Warranties
If your product is installed and a defect is found you will need to notify the claims department by phone at 706-712-5407 or by email claims@georgiacarpet.com
The claims department will walk you through what information and documentation we need to open a claim with the manufacturer. All the required information must be submitted before a claim can be opened with the manufacture.
Once a claim is opened with the manufacture, the claims department will notify you if further information is required or a sample of the material is needed. In some cases the manufacturer will order an independent inspector to come inspect your flooring and investigate the issue.
Once the claim is approved we will order your replacement product and ship it as soon as it is available. The claims department will update you throughout the process.
- All warranties are covered by the manufacturers.
- Installation issues are not covered under warranty.
- There is no compensation for inconvenience or time delays.
Concealed Damage:
If you find damage that was not visible when you received it you must notify us immediately. Concealed damage claims have a short time period to file it with the freight carrier. Each freight has a different time frame usually 3 business days from the day of delivery. If the claim is reported after the time period the claims department will exhaust every avenue to resolve the issue.
Claim Shortages:
We must be notified within 3 days of delivery on any shortages. Shortages not noted on the delivery will be declined.
For additional information please call our customer service department at (800) 535-8789
